Terms and Conditions

GENERAL TERMS AND CONDITIONS

DEFINITIONS (1)

The following definitions apply throughout this document:

1.1.  ZenitHomes-MyStudentHouse

MyStudentHouse locations.

A list of MyStudentHouse locations is provided at the end of these General Terms and Conditions.*

1.2. Contracting Party

The individual or legal entity who enters into the Accommodation Agreement. Contracting Parties are legally and financially responsible for their Guests (as defined below) and assume all obligations arising from the Accommodation Agreement.

1.3.  Guest

The Guest is the person who benefits from the services described below. The Guest and the Contracting Party are one and the same, except when the booking is made on a Guest’s behalf. In these General Terms and Conditions, all references to Guests also include accompanying persons.

1.4.  Accommodation Agreement

The agreement between the Contracting Party and Zenit Finanziaria S.r.l. for the provision of accommodation services, under the terms set forth in the Booking Details, in these General Terms and Conditions, in the House Rules, and in any other associated contract or document.

1.5.  Booking details

The booking details specify the type of booking (short stay, rental, or student rental) and details of the contracted services, such as check-in and check-out date, type of room, rate including taxes, and personal data of the Contracting Party and Guest.

1.6.  Booking option

For semester stays, Contracting Parties/Guests may have Zenit Finanziaria S.r.l. hold their booking requests for up to 72 hours free of charge.

1.7.  Short stay

A stay of 1 to 13 nights.

1.8.  Rental

A stay of 14 nights to 12 months.

1.9.  Student rental

These are available only for Guests enrolled in a school or university recognized by the Italian Ministry of Education. The stays have a fixed arrival and departure date and can last for up to 12 months. Student rentals take priority over short stays and ordinary rentals.

1.10.  Maximum stay

The maximum length of stay for a single MyStudentHouse location under a single booking is 12 months per calendar year. Students who have stayed at MyStudentHouse for 12 months are entitled to book the same room in that facility each year until the end of their program of study, giving notice of at least 3 (three) months.

1.11.  Minimum age

The Contracting Party must be 18 years or older. Guests younger than 18 may stay at MyStudentHouse only if accompanied by a parent or other adult; in the latter case Zenit Finanziaria S.r.l. must receive written parental permission for the child to stay with the specified adult.

1.12.  Booking

The booking made by the Contracting Party on the basis of these General Terms and Conditions.

1.13.  Price of stay

The sum due by the Contracting Party on the basis of the Accommodation Agreement.

1.14.  Security deposit

The sum to be deposited by rental/student rental guests for long-term stays, as specified in Article 5 below.

1.15.  No-show

Guests who do not appear at MyStudentHouse by 3:00 p.m. on the check-in day.

BOOKING PROCEDURE (2)

2.1.  Accommodation can be booked using the online form at Zenit-Homes.it.

2.2.  MyStudentHouse Italy offers three kinds of booking: short stay, rental, and student rental.

2.3.  For student rentals, the Contracting Party/Guest may request a booking option in which the booking is held for 72 hours. If the Contracting Party does not confirm within 72 hours, the hold is removed and the booking canceled. Any booking options for periods exceeding 72 hours must be approved in writing by Zenit Finanziaria S.r.l. 

2.4.  Upon booking accommodation, the Contracting Party is bound by these General Terms and Conditions and the attached House Rules.

CHECK-IN PROCEDURE (3)

ALL TYPES OF STAY

3.1.  Unless otherwise agreed by email, the room will be ready at 3:00 p.m. on the check-in day.

3.2.  The room can only be used by the Guest.

STUDENT RENTAL

3.3.  For student rentals, the Guest must take an inventory of the room’s contents within 48 hours of check-in. Any missing or damaged items must be reported to MyStudentHouse.

CHECK-OUT PROCEDURE (4)

ALL TYPES OF STAY

4.1.  Guests must check out by 12:00 noon.

STUDENT RENTAL

4.2.  On the check-out date, before check-out, MyStudentHouse will inspect the room. The cost of any missing or damaged item that the Guest did not report when taking inventory at the time of check-in will be deducted from the security deposit.

4.3.  The security deposit will be returned after completion of the check-out form at MyStudentHouse.

4.4.  In case of disagreement over who is responsible for damages to a double or triple room, each of the Contracting Parties will automatically be charged an equal share of the cost.

4.5.  Zenit Finanziaria S.r.l. will return the security deposit to the Contracting Party within 4-6 weeks after check-out. Any rent or other amounts due by the Contracting Party/Guest for any reason will be deducted from the security deposit.

4.6.  If the reimbursement of a security deposit is rejected because the bank account is inactive, closed, or frozen, Zenit Finanziaria S.r.l. will inform the Contracting Party, who must specify a different account where the deposit can be reimbursed. However, in this case, the reimbursement may be delayed and Zenit Finanziaria S.r.l. will deduct an administrative fee of €25.00 (twenty-five) from the deposit to cover the cost of the additional transfer.

PAYMENTS (5)

SHORT STAY

5.1.  Short stays must be paid in full by PayPal or bank transfer one week before the check-in date or through the booking platform ______________ .

RENTAL

5.2.  Rent must be paid by PayPal or bank transfer.

5.3.  Rent for the first 3 months or for stays of less than 3 months must be paid in full two weeks before arrival.

5.4.  For rentals exceeding 3 months, the remaining payments will be collected automatically in monthly installments. For any amounts not fully paid on time or for late payments, a nonpayment fee of €50.00 (fifty) will be charged for each invoice.

5.5.  All rentals exceeding 3 months require a security deposit in the amount of 3 (three) months’ rent at the time of booking.

STUDENT RENTAL

5.6.  Rent must be paid by PayPal or bank transfer.

5.7.  All student rentals require a security deposit in the amount of 3 (three) months’ rent at the time of booking.

5.8.  If rent is not paid on time, Zenit Finanziaria S.r.l. will send one written reminder a week after the due date. If the rent is not paid within one week of the written reminder, the Contracting Party will be in default. In this case, the Contracting Party will be charged a late payment penalty of €50.00 (fifty).

5.9.  Invoices must be settled on the basis of the agreed monthly rent. For any missing payment or shortfall, a nonpayment fee of €50.00 (fifty) will be charged for each invoice, in addition to the late payment penalty specified in Article 5.8.

5.10.  If the invoice is not paid within 4 (four) weeks of the deadline stated in the reminder, the Guest will be automatically locked out of the room. Also, in this case: i) the amount of the unpaid invoices will be deducted from the security deposit and ii) Zenit Finanziaria S.r.l. will be entitled to terminate the Agreement without notice under Article 1456 of the Italian Civil Code, and the provisions of the section “Termination by Zenit Finanziaria S.r.l.” will apply.

House Rules (6)

6.1.  MyStudentHouse has adopted a set of House Rules to keep the premises orderly, peaceful and quiet. The House Rules are available at www.zenit-homes.com and a copy is kept in the rented room. Guests can download the House Rules from the website.

6.2.  All Guests must take note of the House Rules and follow them scrupulously.

6.3.  Should a Guest or accompanying person violate the House Rules or act so as to jeopardize the order, peace and quiet, or normal functioning of MyStudentHouse, the Guest and accompanying person(s) must leave the apartment on request; Zenit Finanziaria S.r.l. will be entitled to terminate the Accommodation Agreement and the provisions of the section “Termination by Zenit Finanziaria S.r.l” will apply.

MAXIMUM STAY (7)

7.1.  MyStudentHouse does not offer permanent accommodation. The maximum length of stay under a single booking is 12 (twelve) months. Student Guests who have stayed at MyStudentHouse for 12 months are entitled to book the same room in that facility each year until the end of their program of study. See also Article 9.1, “Termination by Zenit Finanziaria S.r.l”.

CANCELLATION POLICY (8)

8.1.  The Contracting Party may cancel a booking or rental according to the policy described below.

SHORT STAY

8.2.  For non-refundable bookings (as indicated during the booking process), the price of stay will not be refunded even for cancellations or no-shows. In case of force majeure, the booking can be reused within 3 months of when the situation is resolved and no later than 12 months from the original check-in date.

8.3.  For refundable bookings, the Contracting Party may cancel the booking at no charge until 72 hours before the check-in date; any sum already paid will be refunded. If the booking is canceled later than 72 hours in advance or in case of no-show, the entire price of stay will be charged and will not be refunded.  In case of force majeure, a voucher will be issued that can be reused within 6 months of when the situation is resolved and no later than 18 months from the original check-in date.

RENTAL

8.4.  The Contracting Party may cancel a rental booking at no charge until two weeks before the check-in date; any sum already paid will be refunded. If the rental booking is canceled later than two weeks in advance or in case of no-show, the Contracting Party will be charged the equivalent of two weeks’ rent, unless the remaining period booked is less than two weeks in which case the Party will be charged for the remainder of the booking.

STUDENT RENTAL

8.5.  The Contracting Party must give notice of 2 (two) calendar months in order to cancel a student rental. The cancellation request must be sent by email to reservations@zenit-homes.it.

8.6.  Cancellation costs will be the sum of: 1) an administrative fee of €300; ii) 100% of the unpaid rent for the calendar month following receipt of the cancellation email; and iii) 70% of the unpaid rent for the remaining period booked.

8.7.  Having accepted the request, Zenit Finanziaria S.r.l. will terminate the rental by the first day of the following month.

TERMINATION BY ZENIT FINANZIARIA S.r.l. (9)

9.1.  Zenit Finanziaria S.r.l. may terminate the Agreement pursuant to Article 1454 of the Italian Civil Code if, after one written warning, the Guest remains in breach of the Agreement, these General Terms and Conditions, and/or the House Rules.

9.2.  Notwithstanding the above, Zenit Finanziaria S.r.l. may terminate the Agreement unilaterally and without written notice pursuant to Article 1456 of the Italian Civil Code if the Guest violates especially important Terms and Conditions and/or House Rules, such as: registration; payments; treatment of other Guests/residents and staff; smoking; illegal substances, drugs and weapons; alcohol abuse; or misuse of the Internet.

9.3.  If the Agreement is terminated under Articles 1454 or 1456 of the Italian Civil Code, the Contracting Party/Guest will be charged for the entire remaining price of stay (if any) and for additional damages. The Contracting Party/Guest will also be financially liable for all costs, lost income, and damages arising from breach of the Agreement, of these General Terms and Conditions, and/or of the House Rules.

LIABILITY OF THE CONTRACTING PARTY AND GUEST (10)

10.1.  The Contracting Party and Guest are jointly liable for any damages caused to Zenit Finanziaria S.r.l., its property, any Guest/employee/staff member, and/or third parties as a direct or indirect consequence of misconduct, negligence, or wrongdoing by the Guest or any accompanying person.

10.2.  This liability also applies in case of breach of these General Terms and Conditions and/or of the House Rules by the Guest or accompanying persons.

10.3.  This liability further applies in case of damages or losses caused by pets, substances, and/or property owned by or under the supervision of the Guest or accompanying persons.

10.4.  Zenit Finanziaria S.r.l. may file an official complaint with the local police if it becomes aware of misconduct, criminal acts, or violations of these General Terms and Conditions and/or of the House Rules.

LIABILITY OF ZENIT FINANZIARIA S.r.l. (11)

11.1.  Notwithstanding the mandatory provisions of Italian law:

i).  Zenit Finanziaria S.r.l. will not be liable to the Contracting Party or Guest for damages suffered by same if such damages are not directly the fault of Zenit Finanziaria S.r.l., including but not limited to cases of force majeure;

ii).  Zenit Finanziaria S.r.l.’s liability is in any case limited to: i) the amount of the Accommodation Agreement; ii) the amount paid out by Zenit Finanziaria S.r.l.’s insurance company; or iii) the damage reimbursement Zenit Finanziaria S.r.l. receives from third parties, if the damage is the fault of such parties (maintenance service, cleaning company, etc.).

iii).  Zenit Finanziaria S.r.l. is not liable to the Contracting Party/Guest for damages caused by, or in connection with, the fulfillment of the Accommodation Agreement if the Contracting Party/Guest is insured, or could have been insured, against the damage or loss in question.

11.2.  The provisions of Article 11.1 do not apply to any liability Zenit Finanziaria S.r.l. may have for the death or personal injury of a Guest or accompanying person.

STUDENT RENTAL

11.3.  Zenit Finanziaria S.r.l. will not be liable for the loss, damage or theft of property (including luggage, personal items, mail, and packages) belonging to the Contracting Party/Guest or accompanying persons, unless Zenit Finanziaria S.r.l. or its staff is directly responsible.

11.4.  Zenit Finanziaria S.r.l. declines all responsibility for goods left in storage or in the room, regardless of any agreement to that effect or of who left the goods on its premises, unless Zenit Finanziaria S.r.l. has charged a fee for this service.

REGISTRATION (12)

SEMESTER STAYS ONLY

12.1.  Rental/student rental Guests from outside the European Union may have to complete government formalities to obtain a residence permit.

12.2.  Student Guests must be able to provide a copy of their enrollment at a university or other school recognized by the Italian Ministry of Education. If a student Guest cannot prove enrollment, Zenit Finanziaria S.r.l. may terminate the Accommodation Agreement for student rental immediately and without prior notice, under Article 1456 of the Italian Civil Code.

12.3.  Rental/student rental Guests must inform Zenit Finanziaria S.r.l. of any period during which their room will be vacant for five or more days.

COMPLAINTS (13)

13.1.  Any complaints against Zenit Finanziaria S.r.l. concerning alleged non-compliance with the Accommodation Agreement must be submitted in writing by the Contracting Party and/or Guest immediately after learning of the problem for which MyStudentHouse-Polo7 may be responsible. Complaints must be submitted by email to complaints@zenit-homes.it.

13.2.  If the complaint is considered valid, Zenit Finanziaria S.r.l. will rectify the matter as quickly as possible, to the extent it has the power to do so.

FORCE MAJEURE (14)

14.1.  The term “force majeure” includes the following circumstances: epidemic disease, war, threat of war, civil unrest, strikes or sit-ins, water damage, acts of war, fires, floods, acts undertaken by the government, or general outages of gas, electricity, water or internet service.

14.2.  In case of force majeure, MyStudentHouse has the right to suspend the fulfillment of or to terminate the Accommodation Agreement. In this case, MyStudentHouse cannot be held liable for any resulting damage or loss.

14.3.  The above also applies to force majeure events involving persons/services/institutions used by MyStudentHouse to service the Accommodation Agreement.

LOST AND FOUND (15) 

15.1.  All found property must be handed over to the reception desk.

15.2.  Guests/Contracting Parties can request that items they or their guests have lost be shipped to them at their own risk and expense.

ROOM CHANGE (16)

16.1.  Zenit Finanziaria S.r.l. may at any time transfer a Guest to a different room of similar type for operational reasons.

16.2.  Subletting any type of room (through Airbnb, Booking.com or otherwise) is prohibited. Subletting a room is grounds for immediate termination of the Accommodation Agreement and will incur a penalty of €1,000 (one thousand).

CHANGE OF GENERAL TERMS AND CONDITIONS (17)

17.1.  The Accommodation Agreement requires all Guests to comply with these General Terms and Conditions and with the House Rules. Although every effort has been made to provide the most thorough and accurate information available, Zenit Finanziaria S.r.l. reserves the right to change, supplement, or revoke any policy or procedure contained in the Accommodation Agreement, these General Terms and Conditions, and/or the House Rules with prior consent from the Contracting Party. Changes will take effect within 24 hours of when the Contracting Party consents via email.

17.2.  All information is correct at the time of publication. The most recent version is always available and is published online at www.zenit-homes.it.

MONITORING OF ENERGY CONSUMPTION (18)

18.1.  Guests/semester guests will allow Zenit Finanziaria S.r.l. to monitor the energy consumption of their rooms for purposes of corporate social responsibility and statistical research.

ACCESS TO ROOMS (19)

19.1.  Zenit Finanziaria S.r.l. has the right to enter or allow external service personnel to enter the Guest’s room for cleaning, maintenance, security, sanitation, and energy monitoring and for any suspected violation of the House Rules or these General Terms and Conditions.

19.2.  Access may occur two days after the Guest is notified, unless advance notice is impossible or entry to the room is routine (e.g. for cleaning).

APPLICABLE LAW AND VENUE (20)

20.1.  The Accommodation Agreement, these General Terms and Conditions, the House Rules, and any additional service agreement between Zenit Finanziaria S.r.l. and the Contracting Party are governed by Italian law. Unless the mandatory provisions of Italian jurisdiction law state otherwise, the court of the place where MyStudentHouse is located will be the exclusive venue for resolving any disputes that may arise in connection with the Accommodation Agreement, these General Terms and Conditions, the House Rules, and any additional service agreement between Zenit Finanziaria S.r.l. and the Contracting Party.

20.2.  In accordance with Articles 1341 and 1342 of the Italian Civil Code and Articles 33 and 34 of the Codice del Consumo (Consumer Code), in accepting these General Terms and Conditions the Contracting Party expressly declares acceptance of the following clauses: Check-out procedure (4); Payments (student rental) (5); House Rules (6); Maximum stay (7); Cancellation Policy (student rental) (8);  Termination by Zenit Finanziaria S.r.l. (9); Liability of the Contracting Party and Guest (10); Liability of Zenit Finanziaria S.r.l. (11); Registration (12); Force majeure (14); Applicable law and venue (20) and of the following House Rules: Letters and packages; Liability for vandalism of MyStudentHouse property.

* MyStudentHouse locations:

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Polo7

HOUSE RULES

Dear Guest,

Welcome to MyStudentHouse!

We hope you enjoy your stay here and in this beautiful, lively city. Our aim is to give you first-rate service so you can relax, concentrate on your studies, or just enjoy your stay and your independence. If you have any questions, our staff is here for you and will be happy to help.

Please let us know about any problems right away, so we can find a solution as quickly as possible.

We live by one simple policy: consideration for the building and everyone in it.

We’re not here to monitor you, but we do expect you to treat the building, staff, and other guests and residents with respect. To prevent any misunderstanding over what “respect” means, please read our House Rules below. Anyone who repeatedly ignores them will be subject to disciplinary action as explained.

Terms beginning with an upper case/capital letter are defined in the General Terms and Conditions to which these House Rules are attached.

GUEST POLICY

Your visitors, accompanying persons, and overnight guests must provide valid ID when they check in so we can register them in our files. We reserve the right to charge you extra for the use of Guest-only facilities and services by your visitors or accompanying persons.

We also have the right to refuse them entry.

You are responsible for the actions and conduct of your guests.

PARTIES AND NOISE

We encourage you to have a good time. However, to prevent complaints from other Guests and neighbors, please follow these rules:

• Sundays to Thursdays: no noise (parties, music) is allowed after 11:00 p.m.

 

• Fridays and Saturdays: no noise (parties, music) is allowed after 1:00 a.m.

You are responsible for cleaning up after yourselves and your guests. Otherwise, we will charge the cost of cleaning to the Contracting Party whose Guest attended the party, or divide it evenly among the participating Guests. If we receive many complaints from other Guests or neighbors, the following three-strikes procedure will apply:

First complaint – you will receive a first warning

Second complaint – you will receive a second and last warning

Third complaint – your Accommodation Agreement can be terminated.

Any exceptions to these rules will only apply to parties that MyStudentHouse management has officially authorized in writing.

EMERGENCY EXITS

Do not leave personal items on or near the stairs or in the hallways of MyStudentHouse. Emergency routes, corridors, and exits must remain clear of obstructions at all times. Do not ever use an emergency exit door except in an emergency.

Anyone who blocks stairs, emergency routes, corridors, and/or exit points or uses an emergency exit door in a non-emergency situation will receive an official warning immediately and be charged a penalty of €150.00 (one hundred fifty).

SMOKING

Smoking and the use of cigarettes, pipes, cigars, and e-cigarettes (vaping) is prohibited in all indoor areas. These activities are only allowed outdoors in the courtyard. If a member of our team catches you or one of your guests smoking or finds evidence of smoking indoors, the Contracting Party will be charged a penalty of €250.00 (two hundred fifty).

MyStudentHouse may immediately terminate the Accommodation Agreements of Contracting Parties whose Guests continue to smoke in non-designated areas.

ILLEGAL SUBSTANCES, DRUGS, AND WEAPONS

It is strictly prohibited to bring illegal substances, drugs, and weapons onto the premises; possession of such items is grounds for immediate termination of the Accommodation Agreement. If you or any of your accompanying persons or guests bring illegal substances, drugs or weapons onto the premises, the Contracting Party will be charged for the full amount of your stay. We may also charge you for any damages incurred and/or for the cost of sanitizing the premises. MyStudentHouse will notify the proper authorities.

ALCOHOL

No one under the age of 18 may consume alcoholic beverages in or around MyStudentHouse. Minors under 18 may not possess alcoholic beverages or containers of alcoholic beverages.

We ask you to discourage all drinking-related behavior that constitutes abuse to oneself or others. Excessive drinking in MyStudentHouse will be grounds for termination of the Accommodation Agreement, in addition to reimbursement of damages incurred. MyStudentHouse will notify the proper authorities.

TREATMENT OF OTHER GUESTS/RESIDENTS AND STAFF

Please behave respectfully to staff members, guests, and everyone else at MyStudentHouse. This is a safe, friendly environment where everyone should feel equally comfortable. We have a zero-tolerance policy for bullying, intimidation, and psychological abuse, including cyberbullying, against any member of staff and anyone at MyStudentHouse. Guests caught in such acts will have their Accommodation Agreement terminated and their stay will end effective immediately.

KEYS

You must notify management immediately if you lose your smart key. We will provide you with a new one for a fee of €25.00 (twenty-five) to cover the deactivation of your old key and the generation and delivery of the new one.

TREADMILL

There is a treadmill available in the common room.  Use of the treadmill is at your own risk. Please do not use it improperly.

ROOM

Do not affix nails, screws, etc. to the walls, floors or ceilings of your room. Do not move or remove any furniture. The following items are not allowed on the premises: candles, incense sticks, extra furnishings, fryers, woks, camping stoves, or anything else that poses a fire hazard. Do not throw anything from the windows, balcony or terrace.

For the sake of decorum, no flags, posters or other decorations may be hung in the windows. Any window decorations will be immediately removed.

LETTERS AND PACKAGES

Letters and packages delivered to the concierge can be picked up in person during opening hours (Monday to Friday, 8:00 a.m. to 12:30 p.m.). Please always specify your name and room number when you order something.

Any letters/packages that arrive after you have checked out will be held for three weeks. If you do not collect them within that time, they will be returned to sender and you will be charged for the cost of shipping.

PETS

Pets and other animals are not allowed on the premises, except guide dogs for the visually impaired.

LIABILITY FOR VANDALISM OF MYSTUDENTHOUSE PROPERTY

MyStudentHouse is not liable for any damage or theft of personal items. This includes any items left in kitchens, stored luggage, and delivered packages.

MyStudentHouse has zero tolerance for all forms of vandalism or theft of its property. Anyone who vandalizes MyStudentHouse property will be charged a minimum penalty of €100.00 (one hundred) in addition to the cost of repair or replacement.

If an act of vandalism causes a loss of income for MyStudentHouse, the perpetrator will also have to reimburse that lost income.

Depending on the extent of damage caused by an act of vandalism, MyStudentHouse will take the appropriate action. Accidental damage may be handled without a penalty if Guests notify us without delay and are honest and upfront about what happened.

TECHNICAL ISSUES

Please report any technical issues to management. We will remedy the situation as soon as possible, during weekday business hours. Urgent matters will be given priority and handled on an urgent basis. Our technical staff may enter your room for the time needed to deal with the issue. You do not need to be present for these repairs.

INTERNET

Free wi-fi is available to all Guests. It is strictly prohibited to use the wi-fi network for illegal activity, or to use and set up private networks or routers unless coordinated with and authorized by management. Setting up a private network has a cost of €250.00 (two hundred fifty). Any use of the wi-fi network for illegal activity and any use of unauthorized private networks or routers will incur a penalty of €500 (five hundred). MyStudentHouse will be entitled to terminate the Accommodation Agreement and file for damages.

NOTICE

MyStudentHouse has the right to terminate the Accommodation Agreement and end your stay for any violation of the above House Rules.